Maximizing Value with RPA Innovation for a Major Payer’s Claims Processing
As one of the world’s largest healthcare payers, this HGS client works closely with brokers and consultants to develop innovative programs; help individuals and families improve their health, well-being, and sense of security; and lower their medical costs.
Success Translates
Across
The
Globe
We deliver business impact and value at
scale, no matter your location.
Case Studies
A library of our success…
Providing Rapid Scale and High Quality for a High-Growth, First-Time Outsourcer
With sights set on global growth and transformation strategy, an online travel booking
Deploying Smart Automation to Re-engineer Leading Payer’s Collections, Enrollment, and Eligibility
CLIENT CHALLENGES As one of the world’s largest healthcare payers, this HGS client
Reducing Churn, Generating Revenue for a Major North American Telecom Company
In 2008, a North American telecom leader needed a new strategy designed to achieve
HGS Population Health Management: Driving Better Outcomes for Providers and Patients
In the changing healthcare marketplace, technological efficiencies and strategic
HGS and CPG Leader Achieve the CX WOW Factor
OVERVIEW AND OBJECTIVE With a company mission to make a difference in people’s lives
Employing Clinical Process Outsourcing to Drive Down Medical Costs for Major Payer
CLIENT CHALLENGE As one of the world’s largest healthcare payers, this HGS client works
Driving Sales Conversion Spike, Enhanced CSAT for Travel and Transit Leader
In 2008, a North American travel and intercity transportation leader was looking to
In-depth Voice of Customer Analytics and Increased Conversion Rate for a Major Indian Telecom Giant
Objective There are numerous telecom service providers in India, and each player offers
Providing Stellar Customer Service for a High-Growth Payments App
OBJECTIVE In 2018, a mobile payments client was experiencing a critical phase of its
Providing Holistic Support, Achieving 100% Compliance for Global Logistics Company
OBJECTIVE In 2016, a global transport, logistics, and energy company was operating from
Creating Legendary Social Engagement
What We Do HGS has a team of 60 full-time social care agents (which ramps to nearly 100
