Client Case Study

Maximizing Value with RPA Innovation for a Major Payer’s Claims Processing

As one of the world’s largest healthcare payers, this HGS client works closely with brokers and consultants to develop innovative programs; help individuals and families improve their health, well-being, and sense of security; and lower their medical costs. 

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Case Studies

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Building to Scale with Intake Expertise to Support 19% Savings

CLIENT CHALLENGE A healthcare diagnostics leader was advancing into high end genetic


Raising the Bar on Performance, Trust: Evolving HGS Partnership with a Fortune 200 Consumer Goods Company

Elite partnerships are about collaborating to focus on creative solutions, with trust


Boosting Sales Productivity, Reducing Fixed Overhead Costs, and Improving Workflow for a Health Plan

OBJECTIVE A major payer was seeking to stay true to mission: to improve the health and


AxisPoint for Social Determinants of Health

Identify and Address Social Determinants of Health There is increasing resolve in


Recovering $140 Million for Diagnostics Leader

CLIENT CHALLENGE Today’s healthcare stakeholders—from hospitals, DME manufacturers, and


Champion Challenging and Winning: Agile Migration to Facets®

CLIENT CHALLENGE A leading California health plan, serving a member base of


Steering Nearly 60% Collections Improvement for a Health System

A Pennsylvania-based health system was struggling to support growth of a complex


Supporting DME Provider Growth with Stellar Collections

At a time of shifting priorities, a large home healthcare and equipment provider was

Driving New Revenue, Efficiencies, and Industry-Leading CX

OBJECTIVE In the hyper-competitive coffee marketplace, being industry leading means

Reducing Costs for a Next-Generation Consumer Affairs Program

OBJECTIVE This client, in the midst of a significant merger, sought a partner to help


HGS Empowers Retailer with More Actionable VOC Survey, Analytics

All companies should be employing today’s analytics to stay in step with the voice of

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