Client Case Study

Maximizing Value with RPA Innovation for a Major Payer’s Claims Processing

As one of the world’s largest healthcare payers, this HGS client works closely with brokers and consultants to develop innovative programs; help individuals and families improve their health, well-being, and sense of security; and lower their medical costs. 

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Case Studies

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CPG

Solution Innovation and Employee Engagement Reduce Costs for Home Improvement Products Client

In 1990, a leading home improvement and building products company needed customer care

CPG

HGS and CPG Leader Achieve the CX WOW Factor

OVERVIEW AND OBJECTIVE With a company mission to make a difference in people’s lives

Healthcare

Employing Clinical Process Outsourcing to Drive Down Medical Costs for Major Payer

CLIENT CHALLENGE As one of the world’s largest healthcare payers, this HGS client works

Travel and Hospitality

Providing Holistic Support, Achieving 100% Compliance for Global Logistics Company

OBJECTIVE In 2016, a global transport, logistics, and energy company was operating from

Retail

Creating Epic Social Engagement

What We Do HGS has a team of 60 full-time social care agents (which ramps to 90 agents

Retail

Delivering Best in Class Social Customer Care

What We Do Our team of 20-30 full-time social care agents provides monitoring,

Healthcare

Driving $70 Million in Savings for a Workers' Comp Payer

Objective Today’s global insurers have, for more than a decade, been shifting strategy

Travel and Hospitality

Streamlining Reservations, Improving Call Quality, and Reducing Abandon Rates and AHT for a Major Low-Cost Airline in India

Objective The client is one of the major low-cost airlines in India. The client wanted

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