Client Case Study

Helping a Top 5 US Insurer Save $700 Million

Through automation and process optimization, discover how HGS helped customers get to the right answers while reducing claims paperwork and cost.

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Case Studies

A library of our success…


Driving Value Maximization with Cocreation Model

HGS provided dedicated design and development resources to support the client’s RPA CoE


HGS Jamaica Site Delivers Record Provider Satisfaction for Major Health Insurer

Today’s healthcare payers are taking a more customer-centric approach. This means

Travel and Hospitality

Delivering Nearly 70% Loyalty Programme Renewals Increase, 38% Conversion for Asia Hotel Major

The client, a global luxury hotel chain, turned to HGS for pay-for-performance-based

Resolution-Based Approach Drives Reduction in Email Volumes

Resolution-Based Approach Drives Reduction in Email Volumes for India Telecom Leader

OBJECTIVE The telecom industry in India is becoming increasingly competitive, with

When A Teleco Giant Called In For An Idea

When A Teleco Giant Called In For An Idea

A unified solution to take care of a broad array of back-office social CRM functions

Employing Process, Automation, and Clinical Expertise

Employing Process, Automation, and Clinical Expertise to Recover $140 Million for Diagnostics Leader

Objective Today’s healthcare stakeholders—from hospitals, DME manufacturers, and


RPA Incubation and Re-engineering for Major Payer Drives $3 Million in Annual Savings

Truly transformative partnerships are built with the confidence and transparency to


HGS and Major Payer Drive Volume-to-Value Transformation

Objective In 2013, a major U.S. health insurer was in search of a partner to support


Delivering Breakthrough Sales and Expanding Front- and Back-Office B2B, B2C Support for Consumer Appliances Company

This global leader turned to HGS—a trusted customer care service provider with the


Driving Increased Efficiency in Appointment Booking, Healthcare Queries for a Major Hospital Chain

OBJECTIVE Today’s healthcare providers are catching up to the retail world, which has


Solution Innovation and Employee Engagement Reduce Costs for Home Improvement Product Client

In 1990, a leading home improvement and building products company needed customer care

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