Maximizing Value with RPA Innovation for a Major Payer’s Claims Processing
As one of the world’s largest healthcare payers, this HGS client works closely with brokers and consultants to develop innovative programs; help individuals and families improve their health, well-being, and sense of security; and lower their medical costs.
Success Translates
Across
The
Globe
We deliver business impact and value at
scale, no matter your location.
Case Studies
A library of our success…
Solution Innovation and Employee Engagement Reduce Costs for Home Improvement Products Client
In 1990, a leading home improvement and building products company needed customer care
HGS and CPG Leader Achieve the CX WOW Factor
OVERVIEW AND OBJECTIVE With a company mission to make a difference in people’s lives
Employing Clinical Process Outsourcing to Drive Down Medical Costs for Major Payer
CLIENT CHALLENGE As one of the world’s largest healthcare payers, this HGS client works
Providing Stellar Customer Service for a High-Growth Payments App
OBJECTIVE In 2018, a mobile payments client was experiencing a critical phase of its
Providing Holistic Support, Achieving 100% Compliance for Global Logistics Company
OBJECTIVE In 2016, a global transport, logistics, and energy company was operating from
Creating Epic Social Engagement
What We Do HGS has a team of 60 full-time social care agents (which ramps to 90 agents
Delivering Best in Class Social Customer Care
What We Do Our team of 20-30 full-time social care agents provides monitoring,
Driving $70 Million in Savings for a Workers' Comp Payer
Objective Today’s global insurers have, for more than a decade, been shifting strategy
Streamlining Reservations, Improving Call Quality, and Reducing Abandon Rates and AHT for a Major Low-Cost Airline in India
Objective The client is one of the major low-cost airlines in India. The client wanted