Maximizing Value with RPA Innovation for a Major Payer’s Claims Processing
As one of the world’s largest healthcare payers, this HGS client works closely with brokers and consultants to develop innovative programs; help individuals and families improve their health, well-being, and sense of security; and lower their medical costs.
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Case Studies
A library of our success…
HGS Employs Automation to Drive Significant Savings for Major Payer
OBJECTIVE Buyers of contact center services expect BPO providers to proactively pitch
Delivering Innovation and $20 Million in Annual Savings for Casualty Third-Party Administrator
OBJECTIVE For more than a decade, global insurers have struggled to adapt to an
Transform your digital customer experience with HGS Digital
As a leader in insurance and risk management over the past 113 years, Federated
Delivering Nearly 70% Loyalty Program Renewals Increase, 38% Conversion for Asia Hotel Major
OBJECTIVE The client, a global luxury hotel chain, turned to HGS for pay-for
Driving Sales Conversion Spike, Enhanced CSAT for Travel and Transit Leader
In 2008, a North American travel and intercity transportation leader was looking to
Website Revamp Redefines Brand Strategy for a Boutique Hotel Chain
About the Client The client is group of contemporary luxury 5-star boutique hotels in
Providing Stellar Customer Service for a High-Growth Payments App
OBJECTIVE In 2018, a mobile payments client was experiencing a critical phase of its
Supporting, Improving Finance and Accounts Operations for one of the Largest Private Banks in India
OBJECTIVE In 2012, one of the largest private banks in India was experiencing delays in
Delivering Cocreation Collaboration to Support Scale Reduce Costs by up to 50% for a Technology Client
In 2017, an IT company was on the lookout for an outsourcing partner well versed in the
Establishing a Strong Digital Presence & Generating Leads Through Marketing Campaigns
OBJECTIVE As a new entrant in the education market in India, this non-banking financial
Accelerating Growth with Significant Conversions, Collections for Major Life Insurer
When a life insurance company—and globally recognized market leader—was looking for