Client Case Study

Maximizing Value with RPA Innovation for a Major Payer’s Claims Processing

As one of the world’s largest healthcare payers, this HGS client works closely with brokers and consultants to develop innovative programs; help individuals and families improve their health, well-being, and sense of security; and lower their medical costs. 

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Case Studies

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Telecom

Reducing Churn, Generating Revenue for a Major North American Telecom Company

In 2008, a North American telecom leader needed a new strategy designed to achieve

Healthcare

HGS Population Health Management: Driving Better Outcomes for Providers and Patients

In the changing healthcare marketplace, technological efficiencies and strategic

CPG

Solution Innovation and Employee Engagement Reduce Costs for Home Improvement Products Client

In 1990, a leading home improvement and building products company needed customer care

Financial

Providing Stellar Customer Service for a High-Growth Payments App

OBJECTIVE In 2018, a mobile payments client was experiencing a critical phase of its

Travel and Hospitality

Providing Holistic Support, Achieving 100% Compliance for Global Logistics Company

OBJECTIVE In 2016, a global transport, logistics, and energy company was operating from

Retail

Creating Legendary Social Engagement

What We Do HGS has a team of 60 full-time social care agents (which ramps to nearly 100

Retail

Delivering Best in Class Social Customer Care

What We Do Our team of 20-30 full-time social care agents provides monitoring,

Healthcare

Driving $70 Million in Savings for a Workers' Comp Payer

Objective Today’s global insurers have, for more than a decade, been shifting strategy

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