Client Case Study

Maximizing Value with RPA Innovation for a Major Payer’s Claims Processing

As one of the world’s largest healthcare payers, this HGS client works closely with brokers and consultants to develop innovative programs; help individuals and families improve their health, well-being, and sense of security; and lower their medical costs. 

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Case Studies

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HGS Employs Automation to Drive Significant Savings for Major Payer

OBJECTIVE Buyers of contact center services expect BPO providers to proactively pitch


Delivering Innovation and $20 Million in Annual Savings for Casualty Third-Party Administrator

OBJECTIVE For more than a decade, global insurers have struggled to adapt to an


Transform your digital customer experience with HGS Digital

As a leader in insurance and risk management over the past 113 years, Federated

Travel and Hospitality

Delivering Nearly 70% Loyalty Program Renewals Increase, 38% Conversion for Asia Hotel Major

OBJECTIVE The client, a global luxury hotel chain, turned to HGS for pay-for

Travel and Hospitality

Driving Sales Conversion Spike, Enhanced CSAT for Travel and Transit Leader

In 2008, a North American travel and intercity transportation leader was looking to

Travel and Hospitality

Website Revamp Redefines Brand Strategy for a Boutique Hotel Chain

About the Client The client is group of contemporary luxury 5-star boutique hotels in

Banking Financial

Providing Stellar Customer Service for a High-Growth Payments App

OBJECTIVE In 2018, a mobile payments client was experiencing a critical phase of its

Banking Financial

Supporting, Improving Finance and Accounts Operations for one of the Largest Private Banks in India

OBJECTIVE In 2012, one of the largest private banks in India was experiencing delays in


Delivering Cocreation Collaboration to Support Scale Reduce Costs by up to 50% for a Technology Client

In 2017, an IT company was on the lookout for an outsourcing partner well versed in the

Banking Financial

Establishing a Strong Digital Presence & Generating Leads Through Marketing Campaigns

OBJECTIVE As a new entrant in the education market in India, this non-banking financial


Accelerating Growth with Significant Conversions, Collections for Major Life Insurer

When a life insurance company—and globally recognized market leader—was looking for

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