Client Case Study

Maximizing Value with RPA Innovation for a Major Payer’s Claims Processing

As one of the world’s largest healthcare payers, this HGS client works closely with brokers and consultants to develop innovative programs; help individuals and families improve their health, well-being, and sense of security; and lower their medical costs. 

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Case Studies

A library of our success…


Providing Stellar Customer Service for a High-Growth Payments App

OBJECTIVE In 2018, a mobile payments client was experiencing a critical phase of its


Providing Holistic Support, Achieving 100% Compliance for Global Logistics Company

OBJECTIVE In 2016, a global transport, logistics, and energy company was operating from


Creating Epic Social Engagement

What We Do HGS has a team of 60 full-time social care agents (which ramps to 90 agents


Delivering Best in Class Social Customer Care

What We Do Our team of 20-30 full-time social care agents provides monitoring,


Driving $70 Million in Savings for a Workers' Comp Payer

Objective Today’s global insurers have, for more than a decade, been shifting strategy

Travel and Hospitality

Streamlining Reservations, Improving Call Quality, and Reducing Abandon Rates and AHT for a Major Low-Cost Airline in India

Objective The client is one of the major low-cost airlines in India. The client wanted


Saving 62% of Damage Claims, Boosting CSAT for Lawn and Garden Products Leader

In 2016, there was a pressing need to drive B2C focus for a division of a global leader


Driving Value Maximization with Cocreation Model

HGS provided dedicated design and development resources to support the client’s RPA CoE


HGS Jamaica Site Delivers Record Provider Satisfaction for Major Health Insurer

Today’s healthcare payers are taking a more customer-centric approach. This means

Travel and Hospitality

Delivering Nearly 70% Loyalty Programme Renewals Increase, 38% Conversion for Asia Hotel Major

The client, a global luxury hotel chain, turned to HGS for pay-for-performance-based


Resolution-Based Approach Drives Reduction in Email Volumes for India Telecom Leader

OBJECTIVE The telecom industry in India is becoming increasingly competitive, with

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