Client Case Study

Maximizing Value with RPA Innovation for a Major Payer’s Claims Processing

As one of the world’s largest healthcare payers, this HGS client works closely with brokers and consultants to develop innovative programs; help individuals and families improve their health, well-being, and sense of security; and lower their medical costs. 

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Case Studies

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Healthcare

Five-Hospital Health System in Southeastern Pennsylvania

OBJECTIVE Workers’ compensation billing and collections are still as paper intensive,

CPG

Solution Innovation and Employee Engagement Reduce Costs for Home Improvement Products Client

In 1990, a leading home improvement and building products company needed customer care

Healthcare

Managing High Risk Medicaid Population: Success in Texas

According to the Kaiser Family Foundation, half of Medicaid beneficiaries are enrolled

Providing Rapid Scale and High Quality for a High-Growth, First-Time Outsourcer
Travel and Hospitality

Providing Rapid Scale and High Quality for a High-Growth, First-Time Outsourcer

With sights set on global growth and transformation strategy, an online travel booking

Deploying Smart Automation to Re-engineer Leading Payer’s Collections, Enrollment,  and Eligibility
Healthcare

Deploying Smart Automation to Re-engineer Leading Payer’s Collections, Enrollment, and Eligibility

CLIENT CHALLENGES As one of the world’s largest healthcare payers, this HGS client

Telecom

Reducing Churn, Generating Revenue for a Major North American Telecom Company

In 2008, a North American telecom leader needed a new strategy designed to achieve

Healthcare

HGS Population Health Management: Driving Better Outcomes for Providers and Patients

In the changing healthcare marketplace, technological efficiencies and strategic

CPG

HGS and CPG Leader Achieve the CX WOW Factor

OVERVIEW AND OBJECTIVE With a company mission to make a difference in people’s lives

Healthcare

Employing Clinical Process Outsourcing to Drive Down Medical Costs for Major Payer

CLIENT CHALLENGE As one of the world’s largest healthcare payers, this HGS client works

Travel and Hospitality

Driving Sales Conversion Spike, Enhanced CSAT for Travel and Transit Leader

In 2008, a North American travel and intercity transportation leader was looking to

Telecom

In-depth Voice of Customer Analytics and Increased Conversion Rate for a Major Indian Telecom Giant

Objective There are numerous telecom service providers in India, and each player offers

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