Client Case Study

Maximizing Value with RPA Innovation for a Major Payer’s Claims Processing

As one of the world’s largest healthcare payers, this HGS client works closely with brokers and consultants to develop innovative programs; help individuals and families improve their health, well-being, and sense of security; and lower their medical costs. 

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Case Studies

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Reducing Costs for a Next-Generation Consumer Affairs Program

OBJECTIVE This client, in the midst of a significant merger, sought a partner to help


HGS Empowers Retailer with More Actionable VOC Survey, Analytics

All companies should be employing today’s analytics to stay in step with the voice of


Creating Epic Social Engagement

What We Do HGS has a team of 60 full-time social care agents (which ramps to 90 agents


Driving E-Commerce Evolution, Growth for a UK Clothing Retailer

OBJECTIVE The partnership between HGS and an authentic yoga clothing company started in


HGS Advances Paint Company with Breakthrough Digital Expertise

OBJECTIVE With more than 100 years of history, a leading paint manufacturer in India


Combining Rightshoring and Design Thinking to Reduce Costs and Improve Value-Based Care

In 2000, a top 10 healthcare payer wanted to test the idea of handling claims


Achieving Breakthrough Member CSAT for Leading Payer

CLIENT CHALLENGE As one of the world’s largest healthcare payers, this HGS client works


HGS Employs Automation to Drive Significant Savings for Major Payer

OBJECTIVE Buyers of contact center services expect BPO providers to proactively pitch


Delivering Innovation and $20 Million in Annual Savings for Casualty Third-Party Administrator

OBJECTIVE For more than a decade, global insurers have struggled to adapt to an


Transform your digital customer experience with HGS Digital

As a leader in insurance and risk management over the past 113 years, Federated

Travel and Hospitality

Delivering Nearly 70% Loyalty Program Renewals Increase, 38% Conversion for Asia Hotel Major

OBJECTIVE The client, a global luxury hotel chain, turned to HGS for pay-for

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