Maximizing Value with RPA Innovation for a Major Payer’s Claims Processing
As one of the world’s largest healthcare payers, this HGS client works closely with brokers and consultants to develop innovative programs; help individuals and families improve their health, well-being, and sense of security; and lower their medical costs.
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Case Studies
A library of our success…
Employing Clinical Process Outsourcing to Drive Down Medical Costs for Major Payer
CLIENT CHALLENGE As one of the world’s largest healthcare payers, this HGS client works
Driving Sales Conversion Spike, Enhanced CSAT for Travel and Transit Leader
In 2008, a North American travel and intercity transportation leader was looking to
In-depth Voice of Customer Analytics and Increased Conversion Rate for a Major Indian Telecom Giant
Objective There are numerous telecom service providers in India, and each player offers
Providing Stellar Customer Service for a High-Growth Payments App
OBJECTIVE In 2018, a mobile payments client was experiencing a critical phase of its
Providing Holistic Support, Achieving 100% Compliance for Global Logistics Company
OBJECTIVE In 2016, a global transport, logistics, and energy company was operating from
Creating Epic Social Engagement
What We Do HGS has a team of 60 full-time social care agents (which ramps to 90 agents
Delivering Best in Class Social Customer Care
What We Do Our team of 20-30 full-time social care agents provides monitoring,
Driving $70 Million in Savings for a Workers' Comp Payer
Objective Today’s global insurers have, for more than a decade, been shifting strategy
Streamlining Reservations, Improving Call Quality, and Reducing Abandon Rates and AHT for a Major Low-Cost Airline in India
Objective The client is one of the major low-cost airlines in India. The client wanted
Saving 62% of Damage Claims, Boosting CSAT for Lawn and Garden Products Leader
In 2016, there was a pressing need to drive B2C focus for a division of a global leader
Driving Value Maximization with Cocreation Model
HGS provided dedicated design and development resources to support the client’s RPA CoE