Maximizing Value with RPA Innovation for a Major Payer’s Claims Processing
As one of the world’s largest healthcare payers, this HGS client works closely with brokers and consultants to develop innovative programs; help individuals and families improve their health, well-being, and sense of security; and lower their medical costs.
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Case Studies
A library of our success…
HGS Empowers Retailer with More Actionable VOC Survey, Analytics
All companies should be employing today’s analytics to stay in step with the voice of
Creating Epic Social Engagement
What We Do HGS has a team of 60 full-time social care agents (which ramps to 90 agents
Driving E-Commerce Evolution, Growth for a UK Clothing Retailer
OBJECTIVE The partnership between HGS and an authentic yoga clothing company started in
HGS Advances Paint Company with Breakthrough Digital Expertise
OBJECTIVE With more than 100 years of history, a leading paint manufacturer in India
Combining Rightshoring and Design Thinking to Reduce Costs and Improve Value-Based Care
In 2000, a top 10 healthcare payer wanted to test the idea of handling claims
Achieving Breakthrough Member CSAT for Leading Payer
CLIENT CHALLENGE As one of the world’s largest healthcare payers, this HGS client works
HGS Employs Automation to Drive Significant Savings for Major Payer
OBJECTIVE Buyers of contact center services expect BPO providers to proactively pitch
Delivering Innovation and $20 Million in Annual Savings for Casualty Third-Party Administrator
OBJECTIVE For more than a decade, global insurers have struggled to adapt to an
Transform your digital customer experience with HGS Digital
As a leader in insurance and risk management over the past 113 years, Federated
Delivering Nearly 70% Loyalty Program Renewals Increase, 38% Conversion for Asia Hotel Major
OBJECTIVE The client, a global luxury hotel chain, turned to HGS for pay-for
Driving Sales Conversion Spike, Enhanced CSAT for Travel and Transit Leader
In 2008, a North American travel and intercity transportation leader was looking to