Maximizing Value with RPA Innovation for a Major Payer’s Claims Processing
As one of the world’s largest healthcare payers, this HGS client works closely with brokers and consultants to develop innovative programs; help individuals and families improve their health, well-being, and sense of security; and lower their medical costs.
We deliver business impact and value at
scale, no matter your location.
A library of our success…
Providing Stellar Customer Service for a High-Growth Payments App
OBJECTIVE In 2018, a mobile payments client was experiencing a critical phase of its
What We Do HGS has a team of 60 full-time social care agents (which ramps to 90 agents
What We Do Our team of 20-30 full-time social care agents provides monitoring,
Objective Today’s global insurers have, for more than a decade, been shifting strategy
Streamlining Reservations, Improving Call Quality, and Reducing Abandon Rates and AHT for a Major Low-Cost Airline in India
Objective The client is one of the major low-cost airlines in India. The client wanted
In 2016, there was a pressing need to drive B2C focus for a division of a global leader
Driving Value Maximization with Cocreation Model
HGS provided dedicated design and development resources to support the client’s RPA CoE