Client Case Study

Helping a Top 5 US Insurer Save $700 Million

Through automation and process optimization, discover how HGS helped customers get to the right answers while reducing claims paperwork and cost.

Read More

Filter By

Success Translates
Across
The
Globe

We deliver business impact and value at
scale, no matter your location.

Case Studies

A library of our success…

CPG

Saving 62% of Damage Claims, Boosting CSAT for Lawn and Garden Products Leader

In 2016, there was a pressing need to drive B2C focus for a division of a global leader

Telecom

Resolution-Based Approach Drives Reduction in Email Volumes for India Telecom Leader

OBJECTIVE The telecom industry in India is becoming increasingly competitive, with

Automotive

Converting 80% of SMS Contacts to Leads for Auto Shopping Website

In 2017, customers of an up-and-coming automotive shopping website were experiencing

HGS Employs Automation to Drive Significant Savings for Major Payer
Healthcare

HGS Employs Automation to Drive Significant Savings for Major Payer

ROBOTIC PROCESS AUTOMATION (RPA) REDUCES AVERAGE HANDLE TIME AND CALL COMPLEXIT

“Insuring” Back Office Automation Success
Healthcare

“Insuring” Back Office Automation Success for a US Health Insurance Company

In the services delivery market, providing value-add in a transformative way is

HGS Moves Needle on Sales and Retention for Fujitsu, UK Post Office
Public Sector

HGS Moves Needle on Sales and Retention for Fujitsu, UK Post Office

Since 2010, the UK Post Office has held a working partnership with Fujitsu, a Fortune

Retail

HGS’s Global Partnership Innovation Drives Recall, Brand Specialty Success

Today’s consumer food products companies are facing complex challenges...

Public Sector

Managing Fluctuating Volumes with Digital Solutions

HGS was engaged to support the organizing committee preparing for both the Olympic and

Retail

Delivering Significant Cost Savings for Sustainable Agriculture Company

Objective A rapidly growing sustainable agriculture company turned to HGS in 1998 for

Technology

Winning Partnership Equates to DigiCX Excellence for Consumer Products Client

The company chose HGS as an agile and adaptable partner...

Retail

Retention and Win-back Powered by Customer Experience Analytics

OBJECTIVE When the client first sought HGS’s services, the company was in its first

What's The Next Step in Your CX Journey?