Client Case Study

Maximizing Value with RPA Innovation for a Major Payer’s Claims Processing

As one of the world’s largest healthcare payers, this HGS client works closely with brokers and consultants to develop innovative programs; help individuals and families improve their health, well-being, and sense of security; and lower their medical costs. 

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Case Studies

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CPG

HGS PULSE platform drives 40% improvement in reporting efficiency

About the client As one of the leading tobacco marketers, the client has enjoyed a long

CPG

HGS Empowers Retailer with More Actionable VOC Survey, Analytics

All companies should be employing today’s analytics to stay in step with the voice of

Technology

Delivering Cocreation Collaboration to Support Scale Reduce Costs by up to 50% for a Technology Client

In 2017, an IT company was on the lookout for an outsourcing partner well versed in the

Banking Financial

Establishing a Strong Digital Presence & Generating Leads Through Marketing Campaigns

OBJECTIVE As a new entrant in the education market in India, this non-banking financial

Healthcare

Using Analytics to Improve Financial Recovery by 80% for Healthcare System Leader

When a large health system was in search of billing and collections for workers’

Deploying Smart Automation to Re-engineer Leading Payer’s Collections, Enrollment,  and Eligibility
Healthcare

Deploying Smart Automation to Re-engineer Leading Payer’s Collections, Enrollment, and Eligibility

CLIENT CHALLENGES As one of the world’s largest healthcare payers, this HGS client

Retail

Delivering Best in Class Social Customer Care

What We Do Our team of 20-30 full time social care agents provides monitoring,

CPG

Saving 62% of Damage Claims, Boosting CSAT for Lawn and Garden Products Leader

In 2016, there was a pressing need to drive B2C focus for a division of a global leader

Telecom

Resolution-Based Approach Drives Reduction in Email Volumes for India Telecom Leader

OBJECTIVE The telecom industry in India is becoming increasingly competitive, with

Healthcare

HGS Employs Automation to Drive Significant Savings for International Payer

ROBOTIC PROCESS AUTOMATION (RPA) REDUCES AVERAGE HANDLE TIME AND CALL COMPLEXIT

Healthcare

“Insuring” Back Office Automation Success for a US Health Insurance Company

In the services delivery market, providing value-add in a transformative way is

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