Client Case Study

Maximizing Value with RPA Innovation for a Major Payer’s Claims Processing

As one of the world’s largest healthcare payers, this HGS client works closely with brokers and consultants to develop innovative programs; help individuals and families improve their health, well-being, and sense of security; and lower their medical costs. 

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Case Studies

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Healthcare

Using Analytics to Improve Financial Recovery by 80% for Healthcare System Leader

When a large health system was in search of billing and collections for workers’

Healthcare

Deploying Smart Automation to Re-engineer Leading Payer’s Collections, Enrollment, and Eligibility

CLIENT CHALLENGES As one of the world’s largest healthcare payers, this HGS client

Retail

Delivering Best in Class Social Customer Care

What We Do Our team of 20-30 full time social care agents provides monitoring,

Saving 62% of Damage Claims, Boosting CSAT for Lawn and Garden Products Leader
CPG

Saving 62% of Damage Claims, Boosting CSAT for Lawn and Garden Products Leader

In 2016, there was a pressing need to drive B2C focus for a division of a global leader

Resolution-Based Approach Drives Reduction in Email Volumes
Telecom

Resolution-Based Approach Drives Reduction in Email Volumes for India Telecom Leader

OBJECTIVE The telecom industry in India is becoming increasingly competitive, with

Converting 80% of SMS Contacts to Leads for Auto Shopping Website
Automotive

Converting 80% of SMS Contacts to Leads for Auto Shopping Website

In 2017, customers of an up-and-coming automotive shopping website were experiencing

Healthcare

HGS Employs Automation to Drive Significant Savings for International Payer

ROBOTIC PROCESS AUTOMATION (RPA) REDUCES AVERAGE HANDLE TIME AND CALL COMPLEXIT

Healthcare

“Insuring” Back Office Automation Success for a US Health Insurance Company

In the services delivery market, providing value-add in a transformative way is

Public Sector

HGS Moves Needle on Sales and Retention for Fujitsu, UK Post Office

Since 2010, the UK Post Office has held a working partnership with Fujitsu, a Fortune

CPG

HGS’s Global Partnership Innovation Drives Recall, Brand Specialty Success

Today’s consumer food products companies are facing complex challenges...

Public Sector

Managing Fluctuating Volumes with Digital Solutions

HGS was engaged to support the organizing committee preparing for both the Olympic and

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