Client Case Study

Maximizing Value with RPA Innovation for a Major Payer’s Claims Processing

As one of the world’s largest healthcare payers, this HGS client works closely with brokers and consultants to develop innovative programs; help individuals and families improve their health, well-being, and sense of security; and lower their medical costs. 

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Case Studies

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Delivering Significant Cost Savings for Sustainable Agriculture Company

Objective A rapidly growing sustainable agriculture company turned to HGS in 1998 for


Winning Partnership Equates to DigiCX Excellence for Consumer Products Client

The company chose HGS as an agile and adaptable partner...


Retention and Win-back Powered by Customer Experience Analytics

OBJECTIVE When the client first sought HGS’s services, the company was in its first

Creating a Customer Retention "Centre of Excellence"

Creating a Customer Retention "Centre of Excellence"

The client wanted HGS to develop a centre of excellence for customer retention while

Customer Satisfaction and Cost Savings

Customer Satisfaction and Cost Savings

This client sought a partner to deliver customer experience excellence aligned with the


HGS Website Portal Achieves 97% Resolution Rate Online in Just 90 Days

A leading consumer electronics manufacturer, wanted to improve their customer

Public Sector

Integrated ‘Digital First’ solution for International Visa Enquiry Service

Every year more than 2.8 million foreign nationals apply for a visa to holiday, work,

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