Client Case Study

Maximizing Value with RPA Innovation for a Major Payer’s Claims Processing

As one of the world’s largest healthcare payers, this HGS client works closely with brokers and consultants to develop innovative programs; help individuals and families improve their health, well-being, and sense of security; and lower their medical costs. 

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Case Studies

A library of our success…

Technology

Winning Partnership Equates to DigiCX Excellence for Consumer Products Client

The company chose HGS as an agile and adaptable partner...

Retail

Retention and Win-back Powered by Customer Experience Analytics

OBJECTIVE When the client first sought HGS’s services, the company was in its first

Telecom

Creating a Customer Retention "Centre of Excellence"

The client wanted HGS to develop a centre of excellence for customer retention while

HGS Website Portal Achieves 97% Resolution Rate Online in Just 90 Days
Technology

HGS Website Portal Achieves 97% Resolution Rate Online in Just 90 Days

A leading consumer electronics manufacturer, wanted to improve their customer

Achieving Performance, Process to Make a High-Growth Start-Up More Competitive
Automotive

Achieving Performance, Process to Make a High-Growth Start-Up More Competitive

As proven experts in the science of driver safety and efficient driving, in 2007, a

Retail

Significant Cost Savings and Retention for a Leading Telecom Provider

Objective In July 2012, a leading telecom provider agreed to a deal that would see HGS

Public Sector

Integrated ‘Digital First’ solution for International Visa Enquiry Service

Every year more than 2.8 million foreign nationals apply for a visa to holiday, work,

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