Client Case Study

Helping a Top 5 US Insurer Save $700 Million

Through automation and process optimization, discover how HGS helped customers get to the right answers while reducing claims paperwork and cost.

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Success Translates

We deliver business impact and value at
scale, no matter your location.

Case Studies

A library of our success…

Travel and Hospitality

Delivering Nearly 70% Loyalty Programme Renewals Increase, 38% Conversion for Asia Hotel Major

The client, a global luxury hotel chain, turned to HGS for pay-for-performance-based


When A Teleco Giant Called In For An Idea

A unified solution to take care of a broad array of back-office social CRM functions


Delivering Breakthrough Sales and Expanding Front- and Back-Office B2B, B2C Support for Consumer Appliances Company

This global leader turned to HGS—a trusted customer care service provider with the

Converting 80% of SMS Contacts to Leads for Auto Shopping Website

Converting 80% of SMS Contacts to Leads for Auto Shopping Website

In 2017, customers of an up-and-coming automotive shopping website were experiencing

“Insuring” Back Office Automation Success

“Insuring” Back Office Automation Success for a US Health Insurance Company

In the services delivery market, providing value-add in a transformative way is


Improving Payroll Efficiency and Predictability to Support Growth

Objective Thriving banking and financial organizations have the daunting task of

Travel and Hospitality

Increasing Speed, Accuracy, and Trust through HRO

Objective In the logistics industry, speed, timeliness, accuracy, efficiency, trust,

Learning Management System Creates High Employee Engagement

About the Client Present in 48 countries, our client is a world leader in project

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