Solutions & Capabilities

HGS solutions are a combination of voice and digital channels that provide a complete set of customer engagement services including purchase support, query management, complaint management and technical troubleshooting.

Our solutions focus on the consumer or member -- our client's customer -- and the "total household" that makes up an ecosystem of buyers and "transactors" in a family.

We offer a series of services for providing customer service and support that are Device Agnostic in the way the total household engages with brands. Whether customers initiate contact through the web, tablets or mobile devices, the HGS Unified Customer Experience Strategy provides a seamless, hassle-free and consistent experience.

Optimizing the customer experience helps our clients to be more competitive by:

  • Growing revenue and profitability
  • Improving Net Promoter Scores (NPS) and brand loyalty
  • Becoming easier to do business with in a digital world
  • Reducing cost to acquire and support customers

Voice Contact Center Services

Flexible and scalable voice contact center services to help your business grow, support and retain customers efficiently through every season.

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DigiCX Services

Regardless of channel, every consumer interaction should be speedy, accurate, empathetic, and effective.

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Marketing and Digital Enablement Services

HGS' Unified Customer Experience model combined with customer journey mapping, web presence management

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Business Services

From analytics and insight to claims processing, investigations, staffing and reporting, HGS applies business intelligence to drive workflow

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