Right Service, Fast: Roadside Assistance for Moment-of-Need Customer Engagement
HGS understands the issues automakers face in offering efficient roadside assistance to customers — the service has to be easy to use, prompt, cost-effective, and capable of achieving a high level of customer satisfaction.
We've employed our in-depth understanding of problems plaguing dealers to create a comprehensive roadside assistance solution. Comprising an extensive North American towing network of 45,000 drivers, an easy-to-use Uber-like app, and friendly agent support, our solution eliminates the inefficiencies and costs associated with the outdated call center dispatch model. The result is a more efficient and cost-effective service.
The HGS Roadside Assistance solution is revolutionizing the market:
- An Uber-like app brings modern-day technology to the customer's fingertips.
- Our network capabilities and relationships with towing providers put your customers first in line.
- The HGS app empowers your customer and eliminates the stress associated with roadside emergencies, increasing loyalty to your brands and the local dealer. HGS Roadside Assistance provides a continuously updated ETA, a map to track service approach, and a button for direct calls to the service provider.
- App service discounts and vehicle sales programs generate revenue.
- Our system places the dealer into the network and prioritizes as requested, based on our algorithm.
The app also includes useful features that offer customers a smooth and hassle-free experience:
- App is standalone or easily integrated into any existing manufacturer or dealer app.
- Customers can tap the service they need: battery boost, tire change, fuel delivery, lock out service, winching, and towing.
- Service is confirmed in five minutes.
- Customers can see the service truck as it travels on the map on their smart phones.
- App provides the customer empowerment and security.
- App includes call button for customer to contact an HGS agent.
- Promotional and financial offers are sent to the customer.