As global business evolves,
We Keep You Moving Forward
Business Process Optimization
Streamlining your operations, and improving the bottom line.
HGS understands that achieving an exceptional customer experience at every point in the customer journey is not just about what happens in the front office. HGS back-office solutions combine strong competence in delivering business process transformation.
Payment recording, dispute investigation, dispute settlement, bill generation, bill dispatch, transaction reconciliation, payment break-up plan
Promotion items and samples in single-piece orders to specific end-user consumers, or bulk shipments to events or dealers
Account maintenance, account level modifications, account/ taxation reconciliation
Loyalty Program Management
Account retention, loyalty/retention programs, customer/account retention, and product retention
Rules-based, transaction-level fraud detection and handling, including check fraud detection, new account risk review, know-your-customer (KYC) revision, anti-money laundering (AML) checks, and Office of Fair Trading (OFT) transactions
Document management and file processing
Account creation, policy issuance, loan origination, payment calculation, risk assessment, KYC processing
Revenue Cycle Management
Financial clearance, coding accuracy, cash recoveries, and denial reversals
Rules-based underwriting, automation, case management, rating, and rate-class assignment
Human Resources Outsourcing
Using cloud-based technologies and HR best practices gleaned from more than 400 human resources outsourcing (HRO) clients, HGS's HRO services help identify and manage HR processes to become simplified, automated, and outsourced.
HGS offers centralized payroll services
that bring the best of standardization, compliance, automation, and security. Let us help you with: pay slips and letter generation, benefits administration, retirement, taxation and visa documentation, total rewards, bonuses and incentives, expense and travel disbursements, leave and attendance.
Employee Leave Management Portal
Let HGS lighten the burden by putting leave management administration in employees' hands. We bring a secure portal for employees to access salary, overtime, leave, attendance, benefits, scheduling, biometric card reader data, logged hours, expense, travel, meal, and other HR data.
HR Consulting and Analytics Services
HGS's HRO consulting team defines service delivery models that yield real value. Our goal is to increase efficiency and effectiveness using analytics for root cause and predictive analysis. For example, predict attrition, manage retention, identify high potential performers, plan assignments and projects, and link engagement to performance.
B2B Sales Support
HGS sales support solutions are proven to save sales professionals time and drive cost-containment and revenue generation, with HGS teams dedicated to supporting your sales engine.
Optimized Salesforce and Business Intelligence
With better content management through expert trainers, teams gain insight with the support of data driven marketing programs, product development, and better sales targeting.
Increased Selling and Relationships Management
Our sales support specialists manage and accelerate your marketing campaigns through cross-functional teamwork and collaboration with your team and key vendors.
Reduced Time to Proficiency and Improved Training
Bringing our insight and understanding of your sales methodologies and cycles, our Sales Support Team can deliver training to bring your new sales representatives up-to-speed faster.
Let's Talk About Impacting Your Customer Experience With Automation
for every aspect of the customer journey
Delivering Nearly 70% Loyalty Programme Renewals Increase, 38% Conversion for Asia Hotel Major
The client, a global luxury hotel chain, turned to HGS for pay-for-performance-based
In 2017, customers of an up-and-coming automotive shopping website were experiencing