Thought Leadership

The HGS leadership team believes in the spirit of community and information sharing. Providing thought leadership on topics related to customer experience management is just one part of our commitment to making our clients more competitive.

Most Popular

Business Intelligence

What’s Next in CX: Top 10 Trends to Reduce Customer Effort in 2017



HGS Retail: Optimizing CX for an Empowered, Mobile Consumer


HGS Automated Enterprise : Delivering Speed and Cost Transformation

Case Study

HGS Challenges the “Cheap, Fast, Good–Pick Two” Concept


22nd February, 2017
The Customer Experience 2020: Disruption to Digital Transformation