The HGS leadership team believes in the spirit of community and information sharing. Providing thought leadership on topics related to customer experience management is just one part of our commitment to making our clients more competitive.
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Business Intelligence
What’s Next in CX: Top 10 Trends to Reduce Customer Effort in 2017
Video
Brochure
HGS Retail: Optimizing CX for an Empowered, Mobile Consumer
Brochure
HGS Automated Enterprise : Delivering Speed and Cost Transformation
Case Study
HGS Challenges the “Cheap, Fast, Good–Pick Two” Concept
Blog
22nd February, 2017
The Customer Experience 2020: Disruption to Digital Transformation