Business Intelligence

EVALUATION : Cost Reduction Leader

In today’s service delivery environment, unified customer engagement is the common denominator, with voice interactions increasingly being deflected to non-voice channels, primarily webchat, by high tech organizations. And, according to research, outsourced CMS in the high tech sector has delivered an average CSAT increase of 9% and double-figure cost reduction. 

TREND REPORT : Identifying Missed Opportunities to Improve Customer Experience

Download this insightful report to learn more about consumer communication preferences and ensure your consumer engagement strategy successfully optimizes the customer experience.

EVALUTION: Customer Management Services in Healthcare Provider Support

The healthcare industry is undergoing transformation, as a result of regulations, cost-containment pressures, and a transitioning coding system. Providers looking to outsource revenue cycle management can turn to this latest NelsonHall vendor profile on the state of the healthcare industry and providers’ trending needs.

EVALUATION: Digital Marketing Execution

Read all about the market trend in digital marketing, as well as HGS’s success in this area, per NelsonHall’s latest assessment of Marketing Business Process Services, with key recognition of HGS as a Leader in the Digital Marketing Execution market segment.

EVALUATION: Customer Management Services in Healthcare Payer Support

A must-read for payer organizations looking to outsource customer management services (CMS), this latest NelsonHall vendor profile on HGS provides insight into the strategy that makes HGS a leader in healthcare CMS.