Case Studies

HGS Achieves AHT, CX Improvements for Consumer Electronics Leader

Learn More

“Insuring” Back Office Automation Success for a US Health Insurance Company

Learn More

HGS Empowers Retailer with More Actionable VOC Survey, Analytics

Learn More

HGS Turns Challenges into Conversion, Retention Opportunities for Fortune 200 Insurer

Learn More

HGS Customer, Community Commitment Powers Business Growth for Financial Services Leader

Learn More

HGS Moves Needle on Sales and Retention for Fujitsu, UK Post Office

Learn More

HGS’s Global Partnership Innovation Drives Recall, Brand Specialty Success

Learn More

Near-Shore Solution Drives Innovation and Cost Transformation

Learn More

Comprehensive Knowledge Base Drives Consistency and Transparency

Learn More

Nation-wide Energy Savings Helpline for the UK Department of Energy and Climate Change

Learn More

Managing Fluctuating Volumes with Digital Solutions

Learn More

HGS Advances Paint Company with Breakthrough Digital Expertise

Learn More

HGS, Fitness Leader Team for Winning Retention

Learn More

Increasing Member Loyalty for a Car Sharing Company

Learn More

Delivering Significant Cost Savings for Sustainable Agriculture Company

Learn More

Winning Partnership Equates to DigiCX Excellence for Consumer Products Client

Learn More

Innovating to Boost Revenue Per Contact, Increase CSAT, and Reduce Errors

Learn More

Empowering Beauty Brand Managers and Salon Franchisees with Data

Learn More

Inspiring Engagement while Celebrating Diversity, Beauty, and Freedom of Choice

Learn More

Reducing Costs for a Next Generation Consumer Affairs Program

Learn More

Raising the Bar on Performance, Trust: Evolving HGS Partnership with a Fortune 200 Consumer Goods Company

Learn More

HGS Employs Automation to Drive Significant Savings for Major Payer

Learn More

Increasing Efficiency While Personalizing Care

Learn More

Reducing Costs While Improving Injured Workers’ Experiences

Learn More

Expecting the Unexpected During a New Site Launch

Learn More

HGS Challenges the “Cheap, Fast, Good–Pick Two” Concept

Learn More

HGS and Jamaica Bank Achieve Symmetry in CSAT, Growth

Learn More

Agile Migration to Facets™ Delivers Concurrency and Breakthrough Quality, Accuracy, TAT

Learn More

Retention and Win-back Powered by Customer Experience Analytics

Learn More

Cost Saving Consolidation

Learn More

Addressing Vulnerable Points in the Customer Lifecycle

Learn More

Creating a Customer Retention "Centre of Excellence"

Learn More

Customer Satisfaction and Cost Savings

Learn More

Supporting Scale and Improving Efficiency

Learn More

HGS Helps Client Partner Rekindle Retail Success

Learn More

Improving Payroll Efficiency and Predictability to Support Growth

Learn More

Increasing Speed, Accuracy, and Trust through HRO

Learn More

Five-Hospital Health System in Southeastern Pennsylvania

Learn More

Forging Personal, Unforgettable Connections with Luxury Goods Consumers

Learn More

HGS Website Portal Achieves 97% Resolution Rate Online in Just 90 Days

Learn More

Delivering Healthy Babies, Brand Promises, and a Unified Customer Experience

Learn More

Managing the Entire Lifecycle for a Top 5 US Health Insurer

Learn More

Driving E-Commerce Evolution, Growth for a UK Clothing Retailer

Learn More

Achieving Performance, Process to Make a High-Growth Start-Up More Competitive

Learn More

Supporting Your Customers through Life Changes

Learn More

Significant Cost Savings and Retention for a Leading Telecom Provider

Learn More

Proactive Cross-Selling for a European Telecom Client

Learn More

Contact Center Innovations Transform Customer Service for a Major North American Telecom Provider

Learn More

Pan-European Consumer Engagement Strategy for Unilever

Learn More

Increasing Member Loyalty, Exceeding Retention Rates for a Car Sharing Company

Learn More

HGS and Canadian Telco - Transformational CMS Case Study

Learn More

HGS and Global Credit Card Provider – Transformational CMS

Learn More

Increased Social Media Presence for a Pan Asian Restaurant

Learn More

Learning Management System Creates High Employee Engagement

Learn More

Increased Social Media Engagement for a Mexican Restaurant

Learn More

3.3 Million Online Impressions for an Oil Industry Giant

Learn More

24.5% Increase in Brand Popularity for an Internationally Acclaimed Hospital

Learn More

Online buzz for a Premium Restaurant Re-opening

Learn More

59% Improvement in Search Ranking for a Leading Financial Services Client

Learn More

Increase in Employee Awareness for India’s Fifth Largest Bank

Learn More

Increased Brand Interaction for a British Financial Services Client

Learn More

Increased Online Sales for a Leading Insurance Company

Learn More

Website Revamp Redefines Brand Strategy for a Boutique Hotel Chain

Learn More

Increased E-commerce Revenue for a UK Clothing Retailer

Learn More

300% Increase in Website Traffic for a Major Integrated Media Company

Learn More

Microsite and Intranet Development for an Indian Multinational Conglomerate

Learn More

400% Increase in Online Bookings for a 5-Star Hotel

Learn More

Web-based Application Development for a Fortune 100 Health Insurance Company Drives 94.2% Reduction in Multiple Reach-outs to Brokers and Members

Learn More

Increased NPS for a High Tech Consumer Products Company

Learn More

Integrated ‘Digital First’ solution for International Visa Enquiry Service

Learn More

Passport to Success for the Foreign and Commonwealth Office

Learn More

Nationwide Helpline for the Department of Energy and Climate Change

Learn More

Managing Crisis Communication for a Fortune 500 Consumer Packaged Goods Company

Learn More

Driving Revenue through Customer Experience

Learn More

Good Health for Virgin Health Bank

Learn More