Creating a Positive Brand Perception for a Luxury Automotive Brand
A luxury automotive brand entering the India market and first-time outsourcer required HGS to act as a second level of service to resolve consumer issues and manage customer perceptions through contact center and social media solutions and services.
What We Did:
- The CRM designed by HGS is capable of segregating leads based on their level of interest, which is shared with the client in real time.
- HGS provides 24/7 inbound and outbound voice, email, and social media support, managing a wide range of all queries for pre-sales, during sales, and after sales periods.
- We also field calls from prospective buyers and people who might complain and negatively affect the client's brand image.
- HGS agents are trained to address all queries and offer quick resolutions. They act as a liaison between the client relationship manager and their customers.
- HGS analyzes the calls coming in to proactively create resolutions for each query ensuring that those same queries are handled proficiently during any subsequent interaction.>