Case Study

Are You Maximizing Your RPA Opportunities?

According to a recent report, 30 to 50% of RPA projects initially fail. From choosing the wrong RPA candidate processes to weak governance and business silo disconnects, the root causes for RPA failure are not much different than other change initiatives. With deep domain and process re-engineering experience, HGS can maximize RPA opportunities, and deliver real and sustained RPA outcomes for our client partners, like the more than $3 million we saved in one year, for a leading US healthcare payer.

HGS RPA Delivers the Right Answer FastTM with:

Value Maximization Approach
Our approach—from blended to re-engineered to fully automated—focuses on design over technology to create a high-ROI implementation plan with a multi-parameter based prioritization approach.

Platform Agnostic
We partner with RPA software providers that are global leaders.

Flexible Engagement Models
Our expansive scope of RPA solutions aligns end-to-end with our client partners. Our models range from design and delivery projects to creating RPA Centers of Excellence or gainsharing models.

Seamless, Fast Deployment
From 20 to 120 days, HGS gets our clients up and running, on their schedules with fast and sustained outcomes—from cost-containment to revenue generation support.

RPA Across Geographies
For one major payer, HGS created an onshore and offshore solution with a 360-degree view of our delivery and potential failure points. HGS provided RPA to drive more than $3 million in savings in just one year. The partnership scope continues to broaden, with HGS now maximizing even more client value by moving into areas like analytics and dashboarding.

Combining RPA and Analytics
For another US healthcare payer, HGS began providing an international claims service to process healthcare claims filed abroad by client members, from our Bangalore site in 2016. HGS employs RPA and analytics expertise at every stage of the lifecycle, to drive estimated savings of nearly $2 million or 50% cost reduction in EDI Member Enrollment and Member Eligibility, and up to 50% cost reduction in Premium Collections.

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