Thought Leadership Case Studies

Case Studies

HGS Jamaica Site Delivers Record Provider Satisfaction for Major Health Insurer

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Employing Process, Automation, and Clinical Expertise to Recover $140 Million for Diagnostics Leader

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RPA Incubation and Re-engineering for Major Payer Drives $3 Million in Annual Savings

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HGS and Major Payer Drive Volume-to-Value Transformation

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Driving Increased Efficiency in Appointment Booking, Healthcare Queries for a Major Hospital Chain

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Driving Revenue in an FDA-Regulated Environment

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Dramatically Exceeding Collection and Resolution Goals on Very Aged Accounts

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Combining Rightshoring and Design Thinking to Reduce Costs and Improve Value-Based Care

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Five-Hospital Health System in Southeastern Pennsylvania

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Boosting Health Plan Sales Productivity, Reducing Fixed Overhead Costs and Improving Workflow for a Non-profit Care Organization

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Streamlining Reporting and Business Processes for a Major Non-profit Organization

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HGS Turns Challenges into Conversion, Retention Opportunities for Fortune 200 Insurer

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HGS Employs Automation to Drive Significant Savings for Major Payer

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“Insuring” Back Office Automation Success for a US Health Insurance Company

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Agile Migration to Facets™ Delivers Concurrency and Breakthrough Quality, Accuracy, TAT

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Managing the Entire Lifecycle for a Top 5 US Health Insurer

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24.5% Increase in Brand Popularity for an Internationally Acclaimed Hospital

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Web-based Application Development for a Fortune 100 Health Insurance Company Drives 94.2% Reduction in Multiple Reach-outs to Brokers and Members

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Good Health for Virgin Health Bank

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