WEBINAR: Driving CX Through Design Thinking & Digital Transformation
We will share three client examples to showcase our application of Design Thinking and Digital Transformation to drive CX. Join Mohit Saxena, Head of India Business and Sachin Karweer, Business Head – HGS Interactive as they talk you through a consultativ
WEBINAR: A Practical Approach To Tackling Automation In Your Contact Centers
You know you need to tackle automation for your contact centers, but where to begin? This webinar featuring Katrina Menzigian of Everest Group and Lauren Kindzierski of HGS, will offer learnings from enterprises already on the automation adoption path, with a special focus on how to prepare your organization for optimal impact from automation.
WEBINAR: Practical Steps to Digital Transformation
Digital transformation is changing the way customers buy from and engage with brands and is a major disrupter to the customer service industry. This webinar provides practical tips for ensuring your company leads in the digital revolution.