WEBINAR: How To Get More Value From Customer Analytics
Are you measuring the right metrics to achieve your business objectives? This webinar, featuring HGS SVP of Solutions and Capabilities, Parikshit Kalra, will describe how to move from reactive data and tactical operations management to proactive data and strategic management by aligning your analytics framework to your business need.
WEBINAR: How to Automate Enterprises for Cost Take Out & Enhanced CX
Automation is becoming a necessity to reduce cost, improve quality and get the right answer fast. You know you need to adopt automation, but where to begin? Ram Mohan Natarajan, SVP Business Transformation at HGS will walk you through, the industry adoption trends in automation, an intelligent automated approach leading with Bots & Brains and real client stories showcasing the impact of Automation.
WEBINAR: Expert Predictions for the Future of Customer Service
Digital disruption has already revolutionized industries and the customer service industry is no exception. Digital interactions now account for more than 42% of all interactions taking place inside contact centers across the globe. At that current rate, digital is expected to overtake voice in 2018. Is your contact center ready?
WEBINAR: Driving CX Through Design Thinking & Digital Transformation
We will share three client examples to showcase our application of Design Thinking and Digital Transformation to drive CX. Join Mohit Saxena, Head of India Business and Sachin Karweer, Business Head – HGS Interactive as they talk you through a consultativ
WEBINAR: A Practical Approach To Tackling Automation In Your Contact Centers
You know you need to tackle automation for your contact centers, but where to begin? This webinar featuring Katrina Menzigian of Everest Group and Lauren Kindzierski of HGS, will offer learnings from enterprises already on the automation adoption path, with a special focus on how to prepare your organization for optimal impact from automation.
WEBINAR: Practical Steps to Digital Transformation
Digital transformation is changing the way customers buy from and engage with brands and is a major disrupter to the customer service industry. This webinar provides practical tips for ensuring your company leads in the digital revolution.