HGS provided a unified digital customer engagement strategy that seamlessly combined high-empathy interaction through digital assist chat, voice, and email to support parents as they navigate through the first 1000 days of a baby's life. The new digital engagement added 24/7 access and made it easier than ever before for customers to connect with Danone.
Collecting data and analyzing numbers is just the beginning. HGS Analytics and Insights solutions are proven to develop actionable insights that transform your services and intelligently guide product enhancement decisions. The results are higher customer retention, increased satisfaction, and lower agent attrition by anticipating and addressing possible issues by proactively addressing issues.
HGS staffs more than 1,500 RNs (Registered Nurses) offering end-to- end healthcare solutions. HGS' programs range from general member engagement such as claims status inquires to highly complex medical necessity calls (e.g. 9-1-1) as well as a full spectrum of back office processes from simple data entry to highly intricate, effective, and accurate medical cost management programs.
Look no further. This video explores the combination of business insights, big ideas and futuristic technology required to achieve a digital revolution. A complete set of digital services, a marquee client base and a world class portfolio are some of the reasons you should consider HGS to support your Digital Marketing & Enablement Services requirements.