Solution providers at heart.
Driven by innovation. Powered by people.
Helping Clients to Be More Competitive
The HGS Advantage
We grow with our clients and help them along the digital transformation journey… creating value through innovation.
HGS Is Distinctly Unique
We stand out because we strive to continually exceed expectations for our clients and their customers.
Brilliantat theBasics
Start simple and go from there.
After identifying basic quick wins, we can provide you with solutions that impact your business in the now, yet position you competitively for the next challenge that arises.
Technology
Technology
Your products are constantly evolving. Why shouldn’t your customer service evolve, too?
Learn more
Travel & Hospitality
Travel & Hospitality
The journey starts with the need to balance increasing demand for offer personalization and transition to online support channels.
Learn more
Automotive
Automotive
Today's automotive industry is navigating complex challenges: increased market competition, shrinking margins, and an ever-higher bar for customer service delivery.
Learn more
Consumer Goods
Consumer Goods
Balancing traditional retail and wholesale channels with the need to follow consumers online.
Learn more
Healthcare
Healthcare
HGS's holistic healthcare solutions build long-term relationships that engage and retain your members and patients.
Learn more
Public Sector
Public Sector
Helping government deliver cost-effective digital services to the public.
Learn more
Retail & eCommerce
Retail & eCommerce
It's time to optimize customer experience for an empowered, mobile consumer.
Learn more
Financial
Financial
Providing integrated customer views and tailored and responsive services, including digital engagement.
Learn more
Telecom
Telecom
With customers quick to switch to lower-cost providers and a constant evolution of new products and technologies, exceptional telecom customer service requires more innovation than ever before.
Learn moreNo matter where you are currently at in your customer experience transformation journey,
HGS will help you devise a roadmap to get you to your desired future state.
Agent-driven email or voice calls aim for query resolution and high customer satisfaction.
We deliver multiple channels, omnichannel experience, and an effortless journey. Know your customer better via analytics, quick query resolution via self help, and improve user interface design.
We drive an improved customer journey, personalization, intelligent engagement using AI and cognitive technology, automation, self service, bots, virtual assistants, mobile camera video support, sales, marketing, or customer-centric business models.
Analytics
Automation
Digital Marketing
Intelligent Innovations
Solutions tailored to your business.
Customer Engagement
Process Optimization
Digital Transformation
Success begins with thinking
Customer First.
We treat each employee like a customer, every client like a partner, and the consumer the way we want to be treated – with empathy and respect.
-
97%
Issue resolution rate on our self-service portal
-
$65M
In tickets sold for a large transportation client
-
75%
Over 75% of clients globally have more than 10+ years tenure with HGS