Why HGS | TeamHGS

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What We Do

Consumer Engagement Solutions

Optimize your consumer journey with solutions that will create memorable and effortless experiences.

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Business Process Optimization

Run operations efficiently and cost-effectively by optimizing front and back office processes.

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Digital Innovation

With a strong competence in automation and analytics, achieve breakthrough digital transformation.

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Industry Solutions

Automotive

Banking & Financial

Consumer Electronics & Technology

Consumer packaged Goods

Healthcare

Insurance

Public Sector

Retail & ecommerce

Telecom

Travel & Hospitality
Results
News & Resources
Why HGS
About us
Careers

Why HGS

Solution providers at heart

Driven by innovation. Powered by people.

Helping Clients to Be More Competitive

See why Independent analyst firm HFS Research names HGS a top provider

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HGS Is Distinctly Unique

We stand out because we strive to continually exceed the
expectations of our clients and their customers.

Brilliant at the Basics

Deep Domain Expertise

Our Approach

Digital Innovation Experts

Brilliantat theBasics

Start simple and go from there

After identifying basic quick wins, we provide you with solutions that create business impact now and also position you to overcome the next challenge that arises.

Technology

Your products are constantly evolving. Why shouldn’t your customer service evolve, too?

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Travel and Hospitality

Travel and Hospitality

The journey starts with the need to balance increasing demand for offer personalization and transition to online support channels.

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Automotive

Today's automotive industry is navigating complex challenges: increased market competition, shrinking margins, and an ever-higher bar for customer service delivery.

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Consumer Goods

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Consumer Goods

Balancing traditional retail and wholesale channels with the need to follow consumers online.

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Healthcare

HGS's holistic healthcare solutions build long-term relationships that engage and retain your members and patients.

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Public Sector

Helping government deliver cost-effective digital services to the public.

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Retail and E-commerce

It's time to optimize customer experience for an empowered, mobile consumer.

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Banking and Financial

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Banking and Financial

Providing integrated customer views and tailored and responsive services, including digital engagement.

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Telecom

With customers quick to switch to lower-cost providers and a constant evolution of new products and technologies, exceptional telecom customer service requires more innovation than ever before.

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Insurance

Personalizing the Insurance Policyholder Experience with

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We grow with our clients and help them along the customer experience transformation journey

Creating value through innovation

Brilliant At The Basics

Hire the right people, ensure our talent has competence and confidence, career path everyone, manage performance and outcomes, listen to our talent and clients, identify and mitigate risks, communicate with honestly, transparency, and speed.

Solve Problems, Earn Trust.

Understand the consumer journey and typical pain points in each of the 9 industries we immerse ourselves in. Develop solutions that address these problem areas and focus on how we can create memorable experiences, ultimately earning our partners trust.

Create Value Through Innovation

Improve the consumer journey by intelligently innovating via personalization, AI and cognitive technology, automation, self service, bots, virtual assistants, mobile camera video support, sales, marketing, customer centric business models.

Analytics

We bring the people, tools, and expertise to help you capture and understand insights around your CX and operations

Automation

Efficiency is our forte. We will bring the people, tools, and expertise to help you automate your operations and processes.

Digital Marketing

Our in-house digital agency brings the marketing expertise and resources to ensure a smooth online customer journey.

Intelligent Innovations

Solutions tailored to your business

Consumer Engagement

Customers want the right answer, fast. HGS seamlessly engages them to drive revenue, balance costs, and deliver the best possible experience, while optimizing customer satisfaction and retention.

Process Optimization

Our suite of industry-focused solutions delivers an optimized experience in today's digital world. HGS seamlessly supports your business behind-the-scenes to stay competitive and continuously improve outcomes.

Digital Innovation

HGS expands customer engagement channels, using analytics for actionable insights, designing customer pathways. Discover how our technology can take you to the next level and make your business more competitive.