Why HGS

Solution providers at heart

Driven by innovation. Powered by people.

Helping Clients to Be More Competitive

Photo of image DigiCX_White_Logo_0_0
See why Independent analyst firm HFS Research names HGS a top provider
Photo of image 20HGS

HGS Is Distinctly Unique 

We stand out because we strive to continually exceed the 
expectations of our clients and their customers.

Photo of image Pinwheel_2019

Brilliant​​​​​​​at theBasics

Start simple and go from there

After identifying basic quick wins, we provide you with solutions that create business impact now and also position you to overcome the next challenge that arises.

Photo of image Technology

Technology

Photo of image Consumer-Electronics%20And%20Technology

Technology

Your products are constantly evolving. Why shouldn’t your customer service evolve, too?

Learn more
Photo of image Travel & Hospitality

Travel and Hospitality

Photo of image Travel-and%20Hospitality

Travel and Hospitality

The journey starts with the need to balance increasing demand for offer personalization and transition to online support channels.

Learn more
Photo of image Card image

Automotive

Photo of image Automotive

Automotive

Today's automotive industry is navigating complex challenges: increased market competition, shrinking margins, and an ever-higher bar for customer service delivery.

Learn more
Photo of image Consumer Packaged Goods

Consumer Goods

Photo of image Consumer-Packaged%20Goods

Consumer Goods

Balancing traditional retail and wholesale channels with the need to follow consumers online.

Learn more
Photo of image Healthcare

Healthcare

Photo of image Healthcare

Healthcare

HGS's holistic healthcare solutions build long-term relationships that engage and retain your members and patients.

Learn more
Photo of image Public Sector

Public Sector

Photo of image Public-Sector

Public Sector

Helping government deliver cost-effective digital services to the public.

Learn more
Photo of image Retail

Retail and E-commerce

Photo of image Retail

Retail and E-commerce

It's time to optimize customer experience for an empowered, mobile consumer.

Learn more
Photo of image BFSI

Banking and Financial

Photo of image Banking%2C-Financial%2C%20and%20Insurance

Banking and Financial

Providing integrated customer views and tailored and responsive services, including digital engagement.

Learn more
Photo of image Telecom

Telecom

Photo of image Telecom

Telecom

With customers quick to switch to lower-cost providers and a constant evolution of new products and technologies, exceptional telecom customer service requires more innovation than ever before.​​​​​​​

Learn more
Photo of image Insurance

Insurance

Photo of image Insurance icon

Insurance

Personalizing the Insurance Policyholder Experience with

Learn more

We grow with our clients and help them along the customer experience transformation journey

Creating value through innovation

Photo of image Crawl

Brilliant At The Basics

Hire the right people, ensure our talent has competence and confidence, career path everyone, manage performance and outcomes, listen to our talent and clients, identify and mitigate risks, communicate with honestly, transparency, and speed. 

Photo of image Walk

Solve Problems, Earn Trust.

Understand the consumer journey and typical pain points in each of the 9 industries we immerse ourselves in. Develop solutions that address these problem areas and focus on how we can create memorable experiences, ultimately earning our partners trust. 

Photo of image Run

Create Value Through Innovation

Improve the consumer journey by intelligently innovating via personalization, AI and cognitive technology, automation, self service, bots, virtual assistants, mobile camera video support, sales, marketing, customer centric business models.

Photo of image Card image

Analytics

We bring the people, tools, and expertise to help you capture and understand insights around your CX and operations
Photo of image Card image

Automation

Efficiency is our forte. We will bring the people, tools, and expertise to help you automate your operations and processes.
Photo of image Card image

Digital Marketing

Our in-house digital agency brings the marketing expertise and resources to ensure a smooth online customer journey. 

Intelligent Innovations

Solutions tailored to your business

Photo of image Customer Engagement

Consumer Engagement

Customers want the right answer, fast. HGS seamlessly engages them to drive revenue, balance costs, and deliver the best possible experience, while optimizing customer satisfaction and retention.
Photo of image Process Optimization

Process Optimization

Our suite of industry-focused solutions delivers an optimized experience in today's digital world. HGS seamlessly supports your business behind-the-scenes to stay competitive and continuously improve outcomes.
Photo of image Digital Transformation

Digital Innovation

HGS expands customer engagement channels, using analytics for actionable insights, designing customer pathways. Discover how our technology can take you to the next level and make your business more competitive.

Engage Your Customer and Optimize Your Business Now

 

Success begins with thinking

Customer First.

We treat each employee like a customer, every client like a partner, and the consumer the way we want to be treated – with empathy and respect.

 
  • 97%

    Issue resolution rate on our self-service portal

  • $65M

    In tickets sold for a large transportation client

  • 75%

    Over 75% of clients globally  have more than 10+ years tenure with HGS

Ready To Simplify Your Business?