Solution providers at heart
Driven by innovation. Powered by people.
Helping Clients to Be More Competitive
The HGS Advantage
We grow with our clients and help them navigate the digital transformation journey. We create value through innovation.
HGS Is Distinctly Unique
We stand out because we strive to continually exceed the expectations of our clients and their customers.
Brilliantat theBasics
Start simple and go from there
After identifying basic quick wins, we provide you with solutions that create business impact now and also position you to overcome the next challenge that arises.
Technology
Technology
Your products are constantly evolving. Why shouldn’t your customer service evolve, too?
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Travel and Hospitality
Travel and Hospitality
The journey starts with the need to balance increasing demand for offer personalization and transition to online support channels.
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Automotive
Automotive
Today's automotive industry is navigating complex challenges: increased market competition, shrinking margins, and an ever-higher bar for customer service delivery.
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Consumer Goods
Consumer Goods
Balancing traditional retail and wholesale channels with the need to follow consumers online.
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Healthcare
Healthcare
HGS's holistic healthcare solutions build long-term relationships that engage and retain your members and patients.
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Public Sector
Public Sector
Helping government deliver cost-effective digital services to the public.
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Retail and E-commerce
Retail and E-commerce
It's time to optimize customer experience for an empowered, mobile consumer.
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Financial
Financial
Providing integrated customer views and tailored and responsive services, including digital engagement.
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Telecom
Telecom
With customers quick to switch to lower-cost providers and a constant evolution of new products and technologies, exceptional telecom customer service requires more innovation than ever before.
Learn moreWe grow with our clients and help them along the customer experience transformation journey
Creating value through innovation
Brilliant At The Basics
Hire the right people, ensure our talent has competence and confidence, career path everyone, manage performance and outcomes, listen to our talent and clients, identify and mitigate risks, communicate with honestly, transparency, and speed.
Solve Problems, Earn Trust.
Understand the consumer journey and typical pain points in each of the 9 industries we immerse ourselves in. Develop solutions that address these problem areas and focus on how we can create memorable experiences, ultimately earning our partners trust.
Create Value Through Innovation
Improve the consumer journey by intelligently innovating via personalization, AI and cognitive technology, automation, self service, bots, virtual assistants, mobile camera video support, sales, marketing, customer centric business models.
Analytics
Automation
Digital Marketing
Intelligent Innovations
Solutions tailored to your business
Consumer Engagement
Process Optimization
Digital Innovation
Success begins with thinking
Customer First.
We treat each employee like a customer, every client like a partner, and the consumer the way we want to be treated – with empathy and respect.
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97%
Issue resolution rate on our self-service portal
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$65M
In tickets sold for a large transportation client
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75%
Over 75% of clients globally have more than 10+ years tenure with HGS
