Why HGS

Solution providers at heart

Driven by innovation. Powered by people.

Helping Clients to Be More Competitive

The HGS Advantage

We grow with our clients and help them navigate the digital transformation journey. We create value through innovation.

HGS Is Distinctly Unique 

We stand out because we strive to continually exceed the 
expectations of our clients and their customers.

Brilliant​​​​​​​at theBasics

Start simple and go from there

After identifying basic quick wins, we provide you with solutions that create business impact now and also position you to overcome the next challenge that arises.

Technology

Technology

Technology

Your products are constantly evolving. Why shouldn’t your customer service evolve, too?

Learn more
Travel & Hospitality

Travel and Hospitality

Travel and Hospitality

The journey starts with the need to balance increasing demand for offer personalization and transition to online support channels.

Learn more
Card image

Automotive

Automotive

Today's automotive industry is navigating complex challenges: increased market competition, shrinking margins, and an ever-higher bar for customer service delivery.

Learn more
Consumer Packaged Goods

Consumer Goods

Consumer Goods

Balancing traditional retail and wholesale channels with the need to follow consumers online.

Learn more
Healthcare

Healthcare

Healthcare

HGS's holistic healthcare solutions build long-term relationships that engage and retain your members and patients.

Learn more
Public Sector

Public Sector

Public Sector

Helping government deliver cost-effective digital services to the public.

Learn more
Retail

Retail and E-commerce

Retail and E-commerce

It's time to optimize customer experience for an empowered, mobile consumer.

Learn more
BFSI

Financial

Financial

Providing integrated customer views and tailored and responsive services, including digital engagement.

Learn more
Telecom

Telecom

Telecom

With customers quick to switch to lower-cost providers and a constant evolution of new products and technologies, exceptional telecom customer service requires more innovation than ever before.​​​​​​​

Learn more

We grow with our clients and help them along the customer experience transformation journey

Creating value through innovation

Crawl

Brilliant At The Basics

Hire the right people, ensure our talent has competence and confidence, career path everyone, manage performance and outcomes, listen to our talent and clients, identify and mitigate risks, communicate with honestly, transparency, and speed. 

Walk

Solve Problems, Earn Trust.

Understand the consumer journey and typical pain points in each of the 9 industries we immerse ourselves in. Develop solutions that address these problem areas and focus on how we can create memorable experiences, ultimately earning our partners trust. 

Run

Create Value Through Innovation

Improve the consumer journey by intelligently innovating via personalization, AI and cognitive technology, automation, self service, bots, virtual assistants, mobile camera video support, sales, marketing, customer centric business models.

Card image

Analytics

We bring the people, tools, and expertise to help you capture and understand insights around your CX and operations
Card image

Automation

Efficiency is our forte. We will bring the people, tools, and expertise to help you automate your operations and processes.
Card image

Digital Marketing

Our in-house digital agency brings the marketing expertise and resources to ensure a smooth online customer journey. 

Intelligent Innovations

Solutions tailored to your business

Customer Engagement

Consumer Engagement

Customers want the right answer, fast. HGS seamlessly engages them to drive revenue, balance costs, and deliver the best possible experience, while optimizing customer satisfaction and retention.
Process Optimization

Process Optimization

Our suite of industry-focused solutions delivers an optimized experience in today's digital world. HGS seamlessly supports your business behind-the-scenes to stay competitive and continuously improve outcomes.
Digital Transformation

Digital Innovation

HGS expands customer engagement channels, using analytics for actionable insights, designing customer pathways. Discover how our technology can take you to the next level and make your business more competitive.

Engage Your Customer and Optimize Your Business Now

 

Success begins with thinking

Customer First.

We treat each employee like a customer, every client like a partner, and the consumer the way we want to be treated – with empathy and respect.

 
  • 97%

    Issue resolution rate on our self-service portal

  • $65M

    In tickets sold for a large transportation client

  • 75%

    Over 75% of clients globally  have more than 10+ years tenure with HGS

Ready To Simplify Your Business?

 

Campaign slider

How can you achieve HGS EPIC™ Social Care to drive real outcomes?

Find out why HFS Research named HGS a Thought Leader in their Top 10 report

HFS

Top Customer Experience Trends in 2019

Ebook: Accelerating the 360° Customer View: Data-Driven Approach to Hyper-Personalization

Is your social media team protecting your brand?

Frost