Why HGS

Solution providers at heart.

Driven by innovation. Powered by people.

Helping Clients to Be More Competitive

The HGS Advantage

We grow with our clients and help them along the digital transformation journey… creating value through innovation.

HGS Is Distinctly Unique 

We stand out because we strive to continually exceed expectations for our clients and their customers.

Brilliant​​​​​​​at theBasics

Start simple and go from there.

After identifying basic quick wins, we can provide you with solutions that impact your business in the now, yet position you competitively for the next challenge that arises.

Technology

Technology

Technology

Your products are constantly evolving. Why shouldn’t your customer service evolve, too?

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Travel & Hospitality

Travel & Hospitality

Travel & Hospitality

The journey starts with the need to balance increasing demand for offer personalization and transition to online support channels.

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Automotive

Automotive

Today's automotive industry is navigating complex challenges: increased market competition, shrinking margins, and an ever-higher bar for customer service delivery.

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Consumer Packaged Goods

Consumer Goods

Consumer Goods

Balancing traditional retail and wholesale channels with the need to follow consumers online.

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Healthcare

Healthcare

Healthcare

HGS's holistic healthcare solutions build long-term relationships that engage and retain your members and patients.

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Public Sector

Public Sector

Public Sector

Helping government deliver cost-effective digital services to the public.

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Retail

Retail & eCommerce

Retail & eCommerce

It's time to optimize customer experience for an empowered, mobile consumer.

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BFSI

Financial

Financial

Providing integrated customer views and tailored and responsive services, including digital engagement.

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Telecom

Telecom

Telecom

With customers quick to switch to lower-cost providers and a constant evolution of new products and technologies, exceptional telecom customer service requires more innovation than ever before.​​​​​​​

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No matter where you are currently at in your customer experience transformation journey,
​​​​​​​HGS will help you devise a roadmap to get you to your desired future state. 

Crawl

Agent-driven email or voice calls aim for query resolution and high customer satisfaction.

Walk

We deliver multiple channels, omnichannel experience, and an effortless journey. Know your customer better via analytics, quick query resolution via self help, and improve user interface design.

Run

We drive an improved customer journey, personalization, intelligent engagement using AI and cognitive technology, automation, self service, bots, virtual assistants, mobile camera video support, sales, marketing, or customer-centric business models.

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Analytics

We bring the people, tools, and expertise to help you capture and understand insights around your CX and operations
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Automation

Efficiency is our forte. We will bring the people, tools, and expertise to help you automate your operations and processes.
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Digital Marketing

Our in-house digital agency brings the marketing expertise and resources to ensure a smooth online customer journey. 

Intelligent Innovations

Solutions tailored to your business.

Customer Engagement

Customer Engagement

Customers want the right answer, fast. HGS seamlessly engages them to drive revenue, balance costs, and deliver the best possible experience, while optimizing customer satisfaction and retention.
Process Optimization

Process Optimization

Our suite of industry-focused solutions delivers an optimized experience in today's digital world. HGS seamlessly supports your business behind-the-scenes to stay competitive and continuously improve outcomes.
Digital Transformation

Digital Transformation

HGS expands customer engagement channels, using analytics for actionable insights, designing customer pathways. Discover how our technology can take you to the next level and make your business more competitive.

Engage Your Customer and Optimize Your Business Now

 

Success begins with thinking

Customer First.

We treat each employee like a customer, every client like a partner, and the consumer the way we want to be treated – with empathy and respect.

 
  • 97%

    Issue resolution rate on our self-service portal

  • $65M

    In tickets sold for a large transportation client

  • 75%

    Over 75% of clients globally  have more than 10+ years tenure with HGS

Ready To Simplify Your Business?