Business Continuity Contact Center Solutions
To Help During a Crisis


HOW IT WORKS

100% VIRTUAL
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The whole employee lifecycle is done virtually

RECRUITING
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Access to a global talent pool, interviews via video

ONBOARDING
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Internet speed tests, equipment shipped, and ‘Tech Checks’

TRAINING
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Online learning with video, self paced modules and assessments

COACHING
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One-on-one and team huddles conducted via video

SECURITY
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Data encryption, device lockdown, and compliance

Work at Home Solutions Can Offer Peace of Mind in Moments of Crisis
Watch how HGS provides customer care agents with training, coaching and support 100% virtually, giving our clients the flexibility to ramp at a moments notice.
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THE TECHNOLOGY

Create a work at home agent experience that is supported, and secure.

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FOR THE AGENT

Video for Coaching and Support

Help available 24/7/365

Flexible Schedules

One-on-One & Team Huddles

FOR THE Client

Work at Home Environment Compliance Checks

No Data Is Stored Locally

Two Factor Authentication

Device Lock Down System

THE BENEFITS

GLOBAL TALENT
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Access a global talent pool, with 100% virtual recruitment

FLEXIBLE RAMPS
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Ramps are more easily supported with Work at Home

IMPROVED ATTRITION & CX
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Improve attrition and CX with high employee engagement

EXPANDED LANGUAGE POOL
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Access to a wider talent pool, it is easier to recruit languages

BUSINESS CONTINUITY
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An important part of a BCP plan, for crisis management

AGILE STAFFING
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Better flexibility to manage interval compliance

Work at Home Resources

On Demand Webinar

Managing and optimizing your work-at-home program in a crisis

Listen
e-book

10 steps to launch a work-at-home solution

Download
Blog

5 Things HGS Learned Ramping our Work@Home Program

Learn more
e-book

Five strategies for effectively managing a work-at-home solution

Download

A PROVEN TRACK RECORD

Delivering Award Winning, World Class Service For Over 40 years…

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HOW CAN WE HELP? 

We would love to hear from you.

MEET WITH SALES

Skip the phone tag and email ping pong. Schedule a time with us.