Business Continuity Contact Center Solutions
To Help During a Crisis
HOW IT WORKS
100% VIRTUAL

The whole employee lifecycle is done virtually
RECRUITING

Access to a global talent pool, interviews via video
ONBOARDING

Internet speed tests, equipment shipped, and ‘Tech Checks’
TRAINING

Online learning with video, self paced modules and assessments
COACHING

One-on-one and team huddles conducted via video
SECURITY

Data encryption, device lockdown, and compliance
FOR THE AGENT
Video for Coaching and Support
Help available 24/7/365
Flexible Schedules
One-on-One & Team Huddles
FOR THE Client
Work at Home Environment Compliance Checks
No Data Is Stored Locally
Two Factor Authentication
Device Lock Down System
THE BENEFITS
GLOBAL TALENT

Access a global talent pool, with 100% virtual recruitment
FLEXIBLE RAMPS

Ramps are more easily supported with Work at Home
IMPROVED ATTRITION & CX

Improve attrition and CX with high employee engagement
EXPANDED LANGUAGE POOL

Access to a wider talent pool, it is easier to recruit languages
BUSINESS CONTINUITY

An important part of a BCP plan, for crisis management
AGILE STAFFING

Better flexibility to manage interval compliance
Work at Home Resources
Managing and optimizing your work-at-home program in a crisis
Listen10 steps to launch a work-at-home solution
Download5 Things HGS Learned Ramping our Work@Home Program
Learn moreFive strategies for effectively managing a work-at-home solution
DownloadA PROVEN TRACK RECORD
Delivering Award Winning, World Class Service For Over 40 years…











