Business Continuity Contact Center Solutions
To Help During a Crisis
HOW IT WORKS
100% VIRTUAL
The whole employee lifecycle is done virtually
RECRUITING
Access to a global talent pool, interviews via video
ONBOARDING
Internet speed tests, equipment shipped, and ‘Tech Checks’
TRAINING
Online learning with video, self paced modules and assessments
COACHING
One-on-one and team huddles conducted via video
SECURITY
Data encryption, device lockdown, and compliance
THE TECHNOLOGY
Create a work at home agent experience that is supported, and secure.
FOR THE AGENT
Video for Coaching and Support
Help available 24/7/365
Flexible Schedules
One-on-One & Team Huddles
FOR THE Client
Work at Home Environment Compliance Checks
No Data Is Stored Locally
Two Factor Authentication
Device Lock Down System
THE BENEFITS
GLOBAL TALENT
Access a global talent pool, with 100% virtual recruitment
FLEXIBLE RAMPS
Ramps are more easily supported with Work at Home
IMPROVED ATTRITION & CX
Improve attrition and CX with high employee engagement
EXPANDED LANGUAGE POOL
Access to a wider talent pool, it is easier to recruit languages
BUSINESS CONTINUITY
An important part of a BCP plan, for crisis management
AGILE STAFFING
Better flexibility to manage interval compliance
Work at Home Resources
Managing and optimizing your work-at-home program in a crisis
Listen
10 steps to launch a work-at-home solution
Download
5 Things HGS Learned Ramping our Work@Home Program
Learn more
Five strategies for effectively managing a work-at-home solution
DownloadA PROVEN TRACK RECORD
Delivering Award Winning, World Class Service For Over 40 years…
HOW CAN WE HELP?
We would love to hear from you.
MEET WITH SALES
Skip the phone tag and email ping pong. Schedule a time with us.