Business Continuity Contact Center Solutions
To Help During a Crisis
HOW IT WORKS
100% VIRTUAL
The whole employee lifecycle is done virtually
RECRUITING
Access to a global talent pool, interviews via video
ONBOARDING
Internet speed tests, equipment shipped, and ‘Tech Checks’
TRAINING
Online learning with video, self paced modules and assessments
COACHING
One-on-one and team huddles conducted via video
SECURITY
Data encryption, device lockdown, and compliance
THE TECHNOLOGY
Create a work at home agent experience that is supported, and secure.
FOR THE AGENT
Video for Coaching and Support
Help available 24/7/365
Flexible Schedules
One-on-One & Team Huddles
FOR THE Client
Work at Home Environment Compliance Checks
No Data Is Stored Locally
Two Factor Authentication
Device Lock Down System
THE BENEFITS
GLOBAL TALENT
Access a global talent pool, with 100% virtual recruitment
FLEXIBLE RAMPS
Ramps are more easily supported with Work at Home
IMPROVED ATTRITION & CX
Improve attrition and CX with high employee engagement
EXPANDED LANGUAGE POOL
Access to a wider talent pool, it is easier to recruit languages
BUSINESS CONTINUITY
An important part of a BCP plan, for crisis management
AGILE STAFFING
Better flexibility to manage interval compliance
Work at Home Resources
Managing and optimizing your work-at-home program in a crisis
Listen
10 steps to launch a work-at-home solution
Download
5 Things HGS Learned Ramping our Work@Home Program
Learn more
Five strategies for effectively managing a work-at-home solution
DownloadA PROVEN TRACK RECORD
Delivering Award Winning, World Class Service For Over 40 years…
